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Follow up: UPS Fail

Published November 23, 2012 - 2 Comments

It’s time for another update!  In case you missed it, I’ve been having a bit of a spat with UPS over their delivery of some items that I had ordered from Apple.  You can read all about that here.

Well, it didn’t take long to receive a reply from UPS.

Hi Stephen,

Thank you for the additional information. This package should have been held for five business days and was instead returned to the shipper in error. I have contacted your local team regarding the error. They will contact you by the end of the next business day to discuss this further. I’m so sorry that you never received this package and for the frustration that you went through.

This was good!  This made me happy.  Someone finally told me that they messed up, and apologized   That’s all I wanted.  Unfortunately it didn’t turn out to be that simple.  Later that day I received a follow-up call, and during that call I was told:

  • UPS has an agreement with Apple to NOT hold onto a package for 5 days if undeliverable, due to the high volume and price of Apple shipments.  Well isn’t that nice?  That’s fine if they want to make an exception, but they need to stop telling people that their package will be available for 5 days.  No other phone representative seemed to be aware of that policy.  I was assured that my package would still be there.  It wasn’t.
  • I could have arranged to have signed for the package at the UPS depot.  When I mentioned that I work until 5pm, I was told that the customer desk at UPS is open until 7:30PM.  HUH?!  That was news to me!  I’d been told repeatedly that it was open until 5PM.  You’re sure that Saint John, NB is open until 7:30PM?  OK…

So that evening I went for a little drive.  I was bound and determined to find that UPS depot, and see whether I could get through the door and stand inside without the security alarms going off.  Simple enough concept except that I couldn’t even find the depot.  Expansion Ave.  I drove up and down that short street a few times.  No UPS signs or trucks anywhere.

I give up.

I see UPS trucks driving around the city, and I’m tempted to follow one of them… all day if necessary…  just to see where it goes at the end of the day.  I don’t believe that they’re delivering anything.  I think they’re mobile crystal meth labs, criss crossing the city under the pretence of making parcel deliveries.  It’s the perfect front.

Or maybe I’m just going through Breaking Bad withdrawal.