I was pleasantly surprised to receive a call from the owner of the local Swiss Chalet restaurant today, regarding the feedback that I left yesterday. The gentleman was extremely down to earth, and apologized for the incident. He also informed me that the employee involved had been disciplined because of his actions. That was never my intention. I hoped that the matter would be addressed, but I wasn’t trying to get anyone in trouble. Still, it is what it is, and hopefully the message gets through to the employee.
And the question everyone seems to ask… no, the owner did not offer me anything as compensation. That was never my intent, either. Yes, it would have been icing on the cake, but all I really wanted was for the someone to take responsibility and deal with the issue, and as far as I’m concerned that is what happened.
I’m satisfied with the outcome.