So the blog was down for nearly 13 hours since last evening, until a few minutes ago… First, let me say THANK YOU to everyone who sent me a text or tweet to let me know that it was down. I’d rather get a few messages from people telling me that there was a problem, than to go about my life thinking that everything was ok. Certainly I would have picked up on it on my own, but that’s not the point. It’s good to have people who care enough to let me know that something isn’t right with the blog. So thank you.
Second, I’m extremely disappointed in PowWeb for 2 things:
I don’t believe that it takes that long to have something like that corrected. I should know. I had the same thing corrected earlier in the week! Over the phone! That time there HAD been a charge back. It was unexpected, but it wasn’t PowWeb’s fault. When I called them and provided them with more details, they were able to unsuspend the account within 15 mins. So I know damn well that it IS possible, if you get the right person. Obviously, in this latest instance, I did not.
I’ve heard of some online marketers paying for 2 separate hosting services. In the event of a problem, they can switch the DNS to point to their backup. If I get serious about this, it might just be something to look into. Get all my eggs out of the same basket, so to speak.
Not happy PowWeb… not happy at all…