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Future Shop, You Suck.

Published March 21, 2010 - 2 Comments

All I wanted a new telephone.  Well, 4 actually.  But still… was that too much to ask?  Apparently so.

I’ve been in need of a new cordless phone for awhile.  I bought a cheap one last year because my place has a single phone bolted to the wall, and that just wouldn’t do.  I couldn’t get comfortable at all while sitting on the steps.  I couldn’t roam…  And I need to roam.

So I’ve been eyeing a particular set of Panasonic Dect 6.0 phones.  Four handsets may seem like overkill to some, but I don’t think so.  One in the kitchen (with the base), one in the living room, one in the office, and one upstairs.  Each one is programmable to ring (or not) depending on the time of day.  They also have a call blocking function, which I was eager to try out with some of my favourite telemarketer numbers that continue to appear.  Oh, and the phone will say “good morning” to you as a wake-up announcement.  How cool is that?

All of this does not come cheap.  The phones are $160, but that’s ok… I still have my $150 Future Shop gift card, courtesy of RBC’s incompetence (that’s another story… I believe the old version of the blog had that one).

Well… in this week’s flyer, the back page showed my phones… $60 off!  It was a 3 day only sale, but that’s fine.  Plenty of time to swing by and grab them.  Who else is going to be interested in a talking phone?

I spent the day doing some research, then checked the In Store Availability online.  What a wonderous idea this is!  It clearly showed that the phones were still available at my local Future Shop, but I’ve been burned by that before.  I didn’t want to go over there and find out that the computer had lied to me.  Better to just purchase it online.  I wasn’t in any big hurry.

So if the website says that it’s not currently in stock in their warehouse, but will ship when available, that generally means that you can still purchase it now, at the sale price, right?  Conveniently when I clicked checkout, I received an error that stated my order could not be processed at this time, but they would hold it in my shopping cart until a later date.  That’s not helpful.

Fine.  I drove to the store.  Guess what?  No phones in stock.  There were 4 on order, but they wouldn’t arrive until Thursday.  But this is a 3 day only sale.  Thursday is no good.  Thanks.

Today when I checked again online, it opened up to my shopping cart… and told me that the offer was no longer applicable, and cancelled.  And amazingly.. it still shows that the phones are in stock at the local store!

Now, because I have a gift card, I’m going to get these phones one way or another… but I think that’s the final straw with me and Future Shop.  They screwed up my attempted TV purchase last year… I wasn’t able to get my cellphone through them because their contract was with Rogers only… now they’ve screwed this up… I can remember a time when Future Shop was god.  Kingston, Ont was the first place that I’d ever seen one, and it was like dying and going to Heaven.

Not any more…   it’s hell… pure hell…