If you do any amount of remote troubleshooting at all, chances are you may have already heard of a great little service called LogMeIn. LogMeIn is a free remote connection tool that allows you to connect to any computer to see what that user is seeing, and troubleshoot from the comfort of your own home or office. They do offer a Pro version of their software, but I’ve found the free version to be quite capable for my needs. I have a few family members’ computers loaded with LogMeIn, which makes it easy to help them from home if they have a problem. I can also login to my Mac at home if I’m at work, and have it run programs or download for me. It’s a great tool, and totally free!
Well they also offer an app for the iPhone/iPad that does cost $29.99 that I’ve been wondering about for awhile. That is quite a bit more than any other app that I’ve purchased, and I was a little wary that they don’t offer a trial version, especially at that price. But I love LogMeIn so much that I decided to go for it… and I have no regrets at all!
LogMeIn Ignition (as the app is called) allows you to remote control any computer with a really slick interface. I was curious how it would work since you don’t have a mouse to point and click with, but they’ve solved that by super-imposing a little virtual mouse on the screen that you move around with your finger. Through that you can click, right click, double click, as seamlessly as if you were using a mouse. You can zoom in to get a better look, or zoom out to see the entire desktop. The app works in both iPhone and iPad resolution, and you only have to purchase it once. I have not tried it on my iPhone yet (as it is still broken) so I can’t comment on how well it works there, but it’s definitely great on the iPad.
Another neat feature of LogMeIn Ignition is the ability to copy files between your linked computers, making it even easier to troubleshoot.
So far I haven’t run across any issue too big not to be resolved through LogMeIn. Whether you just need to see what the other person is seeing (we all know how hard it is sometimes to get a good grasp of what the user is trying to explain) or you need to take control and fix something in a few clicks… LogMeIn is great. You don’t need to spend $29.99 on the iPhone/iPad app, but if you do, I don’t think you’ll be disappointed.
If anyone else has used LogMeIn or any other software you think would be great to share with the blog, please leave a comment. As usual, all comments are appreciated, and I do my best to reply to them, so feel free!